FAQ's

How long will it take before my order ships?

Wood Sign:  3-4 weeks.  (If ordering during a site-wide sale, please allow 1 extra week for shipping.)  Each sign is made to order and we work very hard in our workshop to produce quality signs!

 All other items from our shop will ship within 5 business days.

Once an order ships, the order is with FedEx or USPS.  The country is experiencing shipping delays currently so please be aware and plan for that!

Will I get to see a mock-up for my custom sign?

Yes, you will get a mockup from one of our graphic designers within one week.  This email will come from customs@joyfullysaidsigns.com.  Once a design is finalized and approved, we will make your sign!

What is the shipping cost for products?

Under $98.99 ($9.99).  $99 and above-Free!

 We ship most all of our orders via FedEx, so we do require a physical delivery address. 

 

Do you ship outside of the U.S.?

Currently we only ship to the US.  If you would like a shipping quote to somewhere else, please emails us at support@joyfullysaidsigns.com for more information.

 

Can I exchange my item?

Exchanges are allowed on products.  You will be responsible for shipping costs to send the sign back to us.  (We can provide a shipping label for you at your cost).  Please ship to:

ATTN: EXCHANGES

Joyfully Said Signs

402 E Warren St.

Middlebury, IN 46540

Please send us an email at support@joyfullysaidsigns.com with your tracking information and allow 2-3 business days for us to process your request once we receive your package.  Depending on your sign, we may need time to make a new sign for you, so that can take our normal processing time.  We will pay for shipping a new sign to you.

 

Can I return my order?

We do accept returns on product, as long as we are contacted within 7 days of shipment delivery.  **Please note:  We do not accept any returns on personalized or custom signs.**.

You can ship your sign to:

ATTN: RETURNS

Joyfully Said Signs

402 E Warren St.

Middlebury, IN 46540

You will be responsible for paying your own shipping costs for returning your item.  We can provide a shipping label to you, and that cost will be deducted from your refund amount.  SHIPPING COSTS ARE NON-REFUNDABLE.  

 

I have a damaged item.  What do I do?

If you receive a damaged item, you must contact us at support@joyfullysaidsigns.com within 7 days of shipment delivery.  We can replace your item as quickly as possible for you.

 

Lost or stolen items

Joyfully Said is not responsible for lost or stolen packages or shipping issues once the package leaves our facility.  Once the package leaves our facility, the responsibility lies with our shipping carrier (FedEx or USPS).  Please watch the tracking info in your shipment email for updates on the location of your order.  

The carrier will generally determine if your order can be left in a safe secure place at your delivery address.  If you believe your package may have been lost or stolen, please contact our customer support team at support@joyfullysaidsigns.com so we can assist you.