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Shipping & payment
Wooden wall art will ship within 10 business days. Each piece is made to order and we work very hard to ensure each one meets our high quality standards!
Canvas Banners will ship within 1-3 business days unless ordered with wooden wall art. In that case, canvas wall art will be shipped after the production window for the wooden wall art piece.
Joy Boxes will ship within 3-6 business days.
All other items from our online shop will ship within 1-3 business days.
Please note: once the item(s) leaves our workshop, it is in the hands of FedEx or USPS. At that point, we no longer have control over the item. Please be aware of country-wide shipping delays and plan accordingly!
For orders $1 - $124.99, shipping is $9.99. For orders $125 - $174.99, shipping is $14.99. For orders $175 and above, shipping is free.
We will need a physical delivery address (not a P.O. Box) as we ship most of our orders via FedEx.
At this time, we ship anywhere within the 48 contiguous United States.
Yes, you will receive a mockup from our graphic designer within one week. This will come from email@example.com to the email you provided at checkout, so please check your junk mail if you don't see anything come through.
Once a design is finalized and approved, we will begin production on your piece!
Unless otherwise stated, you are not able to use more than one discount code per order. This includes all discount codes and Club JS point redemptions.
If an item is labeled as Ready to Ship, that simply means that no production time needs to be factored in as the item is already created and ready to be shipped by our Shipping Specialists! This applies to all home decor pieces, Canvas Banners, Joy Boxes, and a few of our wall art pieces that are labeled with "Ready to Ship" in the title. Any wooden wall art pieces that do not have "Ready to Ship" in the title are made to order and are subject to our current production time.
Returns and exchanges
Exchanges are allowed on all products except for personalized or custom art pieces. If you would like to make an exchange, we must be contacted within 30 days of delivery (60 days for orders placed in November or December), at firstname.lastname@example.org. Please include your order number and a description of what exchange you would like to make. We will then work with you on the exchange process as well as any cost adjustments needed.
You will be responsible for the cost of shipping the item back to us. We can provide a shipping label via FedEx or USPS, depending on the size of your box.
Once we have received your item, we will process your exchange within 2-3 business days. If you are exchanging for a new art piece, our normal production time and shipping rates will apply.
We want you to be 100% satisfied with the product you receive! If for any reason you’d like to return your items, we will gladly work with you. We accept returns on all products except personalized or custom art pieces, unless otherwise noted. Any item being returned to Joyfully Said must be in their original condition, with no modifications made to the product or wall art piece.
If you would like to make a return, we must be contacted within 30 days of delivery (60 days for orders placed in November or December). You will be responsible to cover the shipping costs to return the item(s) back to us.
To start a return, please email us at email@example.com and we will provide you with a quote for a shipping label. Please include your order number and a description of what you’d like to return. The cost of the shipping label will be deducted from your return amount, as well as a $15 restocking fee for all wall art pieces. Any decor items being returned will not be subject to a restocking fee. Any shipping costs from the original order are non-refundable.
Once a return shipping label is provided, your item must be shipped within 7 days, or your label will be cancelled. You will no longer be able to ship your piece(s) back to us for a full refund. In order to receive your full refund minus the shipping label cost and restocking fee, your item must be returned in its original condition. If any item is returned without safe packaging, we will not be able to refund you in full. When we have received your item(s), we will process your return within 2-3 business days, after our shipping team has received and inspected your item(s).
At our Middlebury, Indiana, location, we will gladly accept an item for a full refund or exchange within 30 days or purchase, with a receipt. The item must be in its original packaging and condition and must be unwashed, unworn, unused, and undamaged with original tags attached. Without a receipt, we cannot accept a return. A gifted item without a gift receipt can only be returned to a gift card for 80% of the current value of the item (some exclusions apply, i.e. seasonal, discontinued items, etc). All sale section items are final sale. (Does not apply to regularly priced items purchased during a storewide sale.)
*Any item returned to us at our storefront in Middlebury, Indiana will be exempt from the $15 restocking fee. All other return policies apply to in-store returns.
We cannot accept returns or exchanges on personalized or custom art pieces.
It is our desire that you end up with a product you love and are 100% satisfied with! If you receive a damaged item, you can contact us at firstname.lastname@example.org. Please be sure to contact us within 7 days of delivery. We will work with you to quickly resolve the situation and make sure you end up with a quality, undamaged product.
Joyfully Said is not responsible for lost or stolen packages or shipping issues once the package leaves our facility. Once the package leaves our facility, the responsibility lies with our shipping carrier (FedEx or USPS). Please watch the tracking info in your shipment email for updates on the location of your order.
The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team at email@example.com so we can assist you.
Wall Art Care
If you have purchased Wooden Wall Art, we haven’t included any hanging hardware in your package, as our pieces are designed to hang from the frame. We recommend using drywall anchors and screws to hang your wall art.
If you have purchased a Canvas Banner, we have included four wooden push pins in your package. These are intended to be inserted in each of the grommet holes, or just the top two, to hang your piece in its desired location.
We recommend allowing your banner to lay on a flat surface for 24 hours before hanging to help it lay flat against the wall. Or, you can hang your piece right away and it will flatten naturally over time.
Our wall art is created and recommended for indoor use. Should you choose to hang your piece outdoors, please do so at your own risk.
Should a small scratch or mark occur on the face of your wall art, we suggest using a lightly damp cloth applied with even pressure to gently wipe away the mark.