FAQ's

Don't see the question you're looking for? Send us an email at support@joyfullysaidsigns.com and we would be happy to assist you!

Shipping and Payment

Unless otherwise stated, you are not able to use more than one discount code per order. This includes all discount codes and Club JS point redemptions.

At this time, we ship anywhere within the 48 contiguous United States.

Wooden wall art will ship within 12 business days. Each piece is made to order and we work very hard to ensure each one meets our high quality standards!

All other items from our online shop will ship within 1-3 business days.

Please note: once the item(s) leaves our workshop, it is in the hands of FedEx or USPS. At that point, we no longer have control over the item. Please be aware of country-wide shipping delays and plan accordingly!

Yes, you will receive a mockup from our graphic designer within one week. This will come from customs@joyfullysaidsigns.com to the email you provided at checkout, so please check your junk mail if you don't see anything come through.

Once a design is finalized and approved, we will begin production on your piece!

For orders $0 - $99.99, shipping is $9.99. For orders above $100, shipping is free. 

If you choose local pick-up, you will receive a $5 gift card to use on your next purchase. 

We will need a physical delivery address (not a P.O. Box) as we ship most of our orders via FedEx.

If an item is labeled as Ready to Ship, that simply means that no production time needs to be factored in as the item is already created and ready to be shipped by our Shipping Specialists! This applies to all home decor pieces and a few of our wall art pieces that are labeled with "Ready to Ship" in the title. Any wall art pieces that do not have "Ready to Ship" in the title are made to order and are subject to our current production time.

returns and exchanges

Exchanges are allowed on all products except for personalized or custom art pieces. If you would like to make an exchange, we must be contacted within 30 days of delivery at support@joyfullysaidsigns.com.  Please include your order number and a description of what exchange you would like to make. We will then work with you on the exchange process as well as any cost adjustments needed.

You will be responsible for the cost of shipping the item back to us. We can provide a shipping label via FedEx or USPS, depending on the size of your box. 

Once we have received your item, we will process your exchange within 2-3 business days. If you are exchanging for a new art piece, our normal production time and shipping rates will apply.

We want you to be 100% satisfied with the product you receive! If for any reason you’d like to return your items, you will receive the amount back on a gift card. We ONLY offer STORE CREDIT for returned items. We DO NOT issue refunds to the original method of payment. Store credit never expires. Shipping costs are not included in the store credit amount and will not be refunded.

We accept returns on all products except personalized or custom art pieces, unless otherwise noted. Any item being returned to Joyfully Said must be in its original condition, with no modifications made to the product or wall art piece. 

If you would like to make a return, we must be contacted within 30 days of delivery. You will be responsible to cover the shipping costs to return the item(s) back to us.

To start a return for store credit, please email us at support@joyfullysaidsigns.com and we will provide you with a quote for a shipping label. Please include your order number and a description of what you’d like to return. The cost of the shipping label will be deducted from your return amount, as well as a $15 restocking fee for all wall art pieces. Any decor items being returned will not be subject to a restocking fee. Any shipping costs from the original order are non-refundable. 

Once a return shipping label is provided, your item must be shipped within 7 days, or your label will become void. You will no longer be able to ship your piece(s) back to us for a refund. To receive your full store credit back on a gift card minus the shipping label cost and restocking fee, your item must be returned in its original condition. If any item is returned without safe packaging, we will not be able to refund you in full. When we have received your item(s), we will process your return within 2-3 business days, after our shipping team has received and inspected your item(s).

We will accept an item for return or exchange within 30 days of purchase with your receipt. Item must be in original packing/condition or otherwise undamaged with original tags attached. 

All sale items are final sale.

We cannot accept returns or exchanges on personalized or custom art pieces.

It is our desire that you end up with a product you love and are 100% satisfied with! If you receive a damaged item, you can contact us at support@joyfullysaidsigns.com. Please be sure to contact us within 7 days of delivery. We will work with you to quickly resolve the situation and make sure you end up with a quality, undamaged product. 

Joyfully Said is not responsible for lost or stolen packages or shipping issues once the package leaves our facility. Once the package leaves our facility, the responsibility lies with our shipping carrier (FedEx or USPS).  Please watch the tracking info in your shipment email for updates on the location of your order.  

The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team at support@joyfullysaidsigns.com so we can assist you.

WALL ART CARE

We haven’t included any hanging hardware in your package, as our pieces are designed to hang from the frame. We recommend using drywall anchors and screws to hang your wall art.

Our wall art is created and recommended for indoor use. Should you choose to hang your piece outdoors, please do so at your own risk.

Should a small scratch or mark occur on the face of your wall art, we suggest using a lightly damp cloth applied with even pressure to gently wipe away the mark.