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Shipping & payment
Unless otherwise stated, you are not able to use more than one discount code per order. This includes all discount codes and Club JS point redemptions.
At this time, we ship anywhere within the 48 contiguous United States.
Wooden wall art will ship within 12 business days. Each piece is made to order and we work very hard to ensure each one meets our high quality standards!
All other items from our online shop will ship within 1-3 business days.
Please note: once the item(s) leaves our workshop, it is in the hands of FedEx or USPS. At that point, we no longer have control over the item. Please be aware of country-wide shipping delays and plan accordingly!
Yes, you will receive a mockup from our graphic designer within one week. This will come from email@example.com to the email you provided at checkout, so please check your junk mail if you don't see anything come through.
Once a design is finalized and approved, we will begin production on your piece!
For orders $1 - $124.99, shipping is $9.99. For orders $125 - $174.99, shipping is $14.99. For orders $175 and above, shipping is free.
We will need a physical delivery address (not a P.O. Box) as we ship most of our orders via FedEx.
If an item is labeled as Ready to Ship, that simply means that no production time needs to be factored in as the item is already created and ready to be shipped by our Shipping Specialists! This applies to all home decor pieces and a few of our wall art pieces that are labeled with "Ready to Ship" in the title. Any wall art pieces that do not have "Ready to Ship" in the title are made to order and are subject to our current production time.
Returns and exchanges
Exchanges are allowed on all products except for personalized or custom art pieces. If you would like to make an exchange, we must be contacted within 7 days of delivery. You will be responsible for shipping costs to send the item back to us. If you would like to exchange your item, please contact us at firstname.lastname@example.org and we will provide you with a return label at your cost.
Once we have received your item, we will process your exchange within 2-3 business days. If you are exchanging for a new sign, our normal production time will apply. We will cover shipping costs to ship the new sign to you.
We want you to be 100% satisfied with the product you receive! We accept returns on all products except personalized or custom art pieces, unless otherwise noted. If you would like to make a return, we must be contacted within 7 days of delivery. You will be responsible to cover the shipping costs to send the item back to us.
Please email us at email@example.com and we will provide you with a prepaid shipping label at your cost. The cost of the shipping label will simply be deducted from your refund amount. Shipping costs are non-refundable.
In-store, we will gladly accept an item for a full refund or exchange within 30 days of purchase, with a receipt. The item must be in original packaging and condition and must be unwashed, unworn, unused, undamaged with original tags attached. Without a receipt, you will receive a gift card for 80% of the current value of the items.
We cannot accept returns or exchanges on personalized or custom art pieces.
It is our desire that you end up with a product you love and are 100% satisfied with! If you receive a damaged item, you can contact us at firstname.lastname@example.org. Please be sure to contact us within 7 days of delivery. We will work with you to quickly resolve the situation and make sure you end up with a quality, undamaged product.
Joyfully Said is not responsible for lost or stolen packages or shipping issues once the package leaves our facility. Once the package leaves our facility, the responsibility lies with our shipping carrier (FedEx or USPS). Please watch the tracking info in your shipment email for updates on the location of your order.
The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team at email@example.com so we can assist you.
Wall Art Care
We haven’t included any hanging hardware in your package, as our pieces are designed to hang from the frame. We recommend using drywall anchors and screws to hang your wall art.
Our wall art is created and recommended for indoor use. Should you choose to hang your piece outdoors, please do so at your own risk.
Should a small scratch or mark occur on the face of your wall art, we suggest using a lightly damp cloth applied with even pressure to gently wipe away the mark.