Q&A with Noelle Crawley
Customer Service Specialist (and the calm voice behind the inbox)
Q: Start us off—name, role, and how long you’ve been here.
A: My name is Noelle Crawley. I’ve been here for almost two years. I handle customer service, and I also help with website maintenance—things like product listings and updates.
Q: What brought you to Joyfully Said?
A: I was working at another company and had been praying for an opportunity to do a little less. Both of my sisters work at Joyfully Said, and they reached out to me about a job—before I even knew the details. It came at a perfect time, because we were about to welcome our third baby. This role lets me spend more time with my kids, while still working with my sisters and being part of a really great team.
Q: How has your life changed since coming here?
A: I love that I still get to work, contribute, and be part of a team. But I also equally love that I can do most of my job from home. Going from working full-time to being able to be home more as a mom really has been life-changing—because it’s something I’ve always wanted. I’m thankful I get both: being a mom more, and still being on a team and contributing.
Q: What do you think Joyfully Said is here to do?
A: I think we’re here to inspire people. And honestly, I see it firsthand through customer emails and reviews. People order because they’ve lost someone, received a diagnosis, walked through miscarriage, or are in a hard season—and a piece of artwork speaks to them so deeply right where they are. Just last night, I received an email from a woman who walked through a divorce, and the piece she ordered met her in that moment. Our artwork really does bring comfort
Q: For people who don’t love reaching out to customer service—what do you want them to know?
A: I think it’s easy to forget there’s a real person answering emails sometimes. But there is—it’s me. We’re here to take care of you. We do uphold our policies, but we also understand that random things happen, and we want you to end up with a piece of artwork you love. You should never feel afraid to reach out, or worry you’re being too picky or asking too much—because you probably aren’t. There’s no harm in reaching out. And we also love hearing your stories—why you chose a piece, who it’s for, how it meant something to you.
Q: What do you enjoy most about customer support?
A: My favorite part is getting to help people—especially with custom artwork. Someone will come with an idea, and then we bring it to life through our graphic designer and production team. When they email back saying it turned out better than they imagined—that’s the best. I also love when customers send pictures: a baby in a crib with the artwork above it, a gift that meant a lot, or someone who says, “My friend loved it—can I order three more?” And even when something goes wrong—like shipping damage—getting it to them safely in the end and hearing how excited they are is really rewarding.
Q: What are a few of your favorite signs—and why?
A: I love “These Are the Good Old Days” because as a young mom, I need that reminder.
It’s easy to forget that the days I’m in right now are the good old days—and I know I’ll miss them.
I also love “Days Spent”
And I really love “The Goodness of God” wooden cutout. It’s a statement piece, and it speaks to so many people. It’s such a good reminder—on the good days and the hard days—that God is good.
Good Morning, I have really enjoyed the prints I have purchased.
Thank You for blessing me.
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